Business
We help you transform struggle to success so that everyone makes a valuable contribution to the bottom line.

Performance

How to improve performance

How to create high performing teams

Strategy

How to set company mission, values and purpose

How to develop strategic goals

How to implement strategic plans into action

Change

How to manage change

Performance

Helping you improve business performance

How to improve performance

  • Performance is a factor of a variety of measures such as our capabilities, technical knowledge, attitude/behaviour, commitment and flexibility, strategic awareness and effectiveness, and strength of our working relationships.  
  • Those areas such as our capabilities and technical knowledge grow over time with experience and skills training, but those areas aligned to our emotional intelligence may need the helping hand of a coach to uncover blind spots and improve performance.
  • Using Roche Martin's ECR psychometric tool, we can help you harness and develop your emotional intelligence in the workplace for optimum performance.
  • If performance improvement is needed in your business processes, we can help you create sustainable cultural change through programme management and Lean methodologies.
 

How to create high performing teams

Citrus can help you build high performing teams through coaching, workshops and team days.

Using the DISC profile we can help your team understand how to communicate effectively and by using 360 tools such as Asta9 for High Performing Teams we can help you take a critical view of and create an improvement plan for:

  • Strategy and direction
  • Decision making
  • Role and goals
  • Getting things done
  • Team coaching
  • Co-operation
  • Competitive spirit
  • Team Glue
  • Business connectedness
 

Strategy

Helping you improve business strategy

How to set company mission, values and purpose

Unless the organisation is aligned in its vision, mission and values, it is almost impossible to motivate people to perform at their best as there is no sense of why they are there, especially in times of change or uncertainty.

  • Having a compelling vision enables you to keep perspective when you are being pulled in multiple directions.
  • Knowing why you are doing what you are doing is important so that individuals can align with the higher purpose and ensure their contribution fulfills the mission.
  • Values play a key role in decision making - once we know our own values, and those of the organisation, every decision we make should align with those values to ensure that each step we take is in the right direction.

Using tried and tested tools we can help you to quickly create a clear and compelling vision for where the business is going, effortlessly craft a mission that provides purpose, and know which values matter most to you.

 

How to develop strategic goals

Strategic analysis using effective tools such as SWOT, PEST, Balanced Scorecard and the Five Forces Model are a great place to start planning your strategy.  We can help you:

  • Work out your objectives
  • Understand the context your business is in
  • Know what your challenges are
  • Consider what your "edge" is - the thing that makes you unique

To enable you to create strategic goals which align with the business vision and move you towards your desired position.

 

 

How to implement strategic plans into action

  • Selling a strategic plan is vital - it can only be of use if others are engaged in fulfilling the plan.  
  • You will need to engage and influence the leadership team to get support for the plan, and ensure people at all levels are committed to the plan through great communications.
  • Implementing a strategic plan requires a motivational leader; project, change and performance management skills but key to turning plans into action is the emotional intelligence to create enthusiasm, commitment and a sense of purpose at an individual level.
  • We can help you create the emotional contract to help you realise the business' strategies.
 

Change

Helping you improve change management

How to manage change

Change is more about the people than the process - if you can’t get people to buy into the goals of a project it will almost certainly fail.  We believe that:

  • Change impacts everyone
  • People see change as difficult
  • People are often anxious about change

You need transformational leaders to influence the process of change using not only their business skills but their emotional intelligence to create a positive outcome.

  • Emotions are important – they create strong relationships between organisations, customers and employees.
  • Emotions and associated behaviours can be developed and improved - we can help your leaders using Roche Martin's ECR psychometric  and DISC communication styles where appropriate.